The Walk in My Shoes phone line is part of the Support and Information department in St. Patrick’s Mental Health Service. It is a dedicated phone line for young people between the ages of 18-25 who need advice in relation to their own mental health or that of a relative / friend. It is a telephone and email service staffed by experienced mental health nurses.
We receive a variety of calls into our phone lines; however one of the most frequent calls that we receive is how and where someone would seek help for an emotional difficulty they are experiencing.
For example, a 22 year old male made contact with us feeling very upset and tearful. He informed the nurse that he has recently moved away from home, has started his first job and is feeling very overwhelmed and stressed with this transition.
During the conversation the nurse began to explore with him his situation, she encouraged him to talk and she listened without judgement. This helped him to open up and verbalise his feelings. He then admitted to feeling depressed for the last number of weeks, unmotivated and lacking energy. He stated he is having difficulty sleeping, his appetite is poor and he is isolative and withdrawn. He also described getting no enjoyment out of life. He felt he didn’t want to confide how he was feeling with his family because he didn’t want to be a burden on anyone.
As the conversation developed she was able to establish the symptoms that he was experiencing had been there for quite some time but recently became heightened due to his increased stress with the move and the demands of his new job. She offered him encouragement and hope, and emphasised to him that what he was experiencing is very treatable. He was able to recognise that at this point he needed help and he was willing to receive it.
The nurse explored with him the different options to begin his recovery, such as attending his GP for an initial assessment and a possible referral to a mental health professional and she gave him information on how to access mental health services.
She also considered the option of him going to a psychotherapist to help him explore in more details how he is feeling and informed him how to obtain an accredited therapist.
The nurse also provided him with details on attending a therapeutic educational group that may benefit him in learning new skills and/or seeking a young person’s support group. This will give him the opportunity to meet with other young people and to realise that he is not alone, that there are other young people with the same or similar difficulties. As the conversation drew to a close he was able to rationalise his symptoms and he felt comfortable in using our advice to seek help and begin his recovery.
As nurses responding to calls and emails we try to alleviate any concerns the person may have in relation to seeking help. We combine our experience and expertise as mental health nurses in offering professional advice to all callers on minding their mental health.
If you would like to speak with one of our nurses about your mental health or if you are concerned about a family member or friend you can contact us on 01 249 3555, or if you would like to email your query to firstname.lastname@example.org This service is currently in operations from 9am – 5pm Monday to Friday, excluding bank holidays and with a voicemail service outside these hours.
The Support + Information and Walk In My Shoes Helpline Team.
The Walk in My Shoes Helpline for 18-25 year olds is a confidential telephone and email service staffed by experienced mental health professionals Monday to Friday from 09.00 am to 05.00 pm with an answering and call-back facility outside hours. You can contact the Walk in My Shoes Helpline service by calling 01 249 3555, or email@example.com.
The Mental Health Support and Information Line is a confidential telephone and email service staffed by experienced mental health professionals Monday to Friday from 09.00 am to 05.00 pm with an answering and call-back facility outside hours. You can contact the Mental Health Support and Information Line service by calling 01 249 3333, or email firstname.lastname@example.org.